I'VE PLACED MY ORDER, WHEN WILL IT SHIP?

All orders will ship in 1-2 business days. Please note, orders are not shipped over the weekend. Once processed you will receive a confirmation email with your tracking information.

DHL will email you your tracking number so you know where your order is at all times.

WHEN WILL I RECEIVE MY ORDER ONCE IT HAS SHIPPED?

Europe 

3 - 4 Business Days. Shipping cost of 10€ for order under 60€. Free shipping in orders over 60€.

USA 

4 - 6 Business Days. Shipping cost of $30 for order under $85. Free shipping in orders over $85.

Rest of the world

Please write to info@renatazanchicollection.com with your order and country to be shipped. We will come back to you with information and prices.

DO YOU OFFER FREE SHIPPING?

We do! For Europe, we offer free shipping in orders over 60€. For the USA, we offer free shipping in orders over $85 (or 73€)

HELP! MY ORDER IS LOST :(

Contact us, and we'll help you find it!  info@renatazanchicollection.com

WE SHIP WITH DHL

RETURNS

Items may be returned within 14 days of you receiving your order.

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached.

Refunds are made to the original payment method. If that is unavailable, we will issue a store credit. Returns may only be made once, items purchased with a store credit are unrefundable.

Once we receive your return, please allow 3-5 business days for your refund to be processed and 5-10 days for the bank to post the refund to your account.